Product and Engineering Program Specialist

DUTIES

• Represent 2 C-suite executives with poise and diplomacy in all facets of internal and external communication

• Deliver executive assistant duties: email and calendar management, expense reporting, travel coordination

• Lead department meetings to receive status updates, and to identify blockers and resolutions

• Create department objectives and key results (OKRs), monitor performance, and devise a plan to course correct when needed

• Plan and facilitate in-person and hybrid events: leadership off-sites, training sessions, and social functions

Executive Assistant/Program Assistant

ACCOMPLISHMENTS

• Developed and facilitated a Department-wide webinar about goal setting

• Created and implemented a Department-wide employee recognition program

• Served as an active representative on the Department's Employee Council

• Co-chaired the Employee Council's Staff Appreciation subcommittee (2019-2021)

• Graduate of the Department's Leadership Academy (2019-2021 cohort)

• Certified as a Scrum Product Owner I

DUTIES

• Provides administrative support to the Child Care Licensing Unit.

• Serves as the first point of contact for the Unit, makes recommendations, and is responsible for handling sensitive and confidential information.

• Utilizes Google Sheets to create and update project work plans and schedules.

• Coordinates communications associated with change management to impacted stakeholders.

• Develops regular status reports for projects.

• Assesses project risks and develops risk mitigation strategies.

• Creates documentation and training materials for change implementation.

• Manages the rule revision process and facilitates meetings with stakeholders.

• Informs Licensing Administration of potential problems internally or externally and provides updates and recommendations for a successful resolution.

• Determines critical issues that need to be reviewed Licensing Administration for appropriate and timely disposition.

• Serves as the Human Resources Liaison for the Unit.

• Manages the hiring process including reviewing applications and scheduling interviews.

• Composes correspondence for Licensing Administrators

• Staffs the monthly Licensing Supervisor meetings and other Licensing Administration meetings; duties include scheduling meeting rooms, sending meeting invitations, creating agendas, recording meeting minutes, and disseminating meeting minutes.

• Develops training materials including presentations, job aides, reference sheets, and flowcharts to conduct training and provide technical assistance.

Workplace Operations Coordinator

ACCOMPLISHMENTS

• Developed and implemented a company onboarding policy and procedure.

• Created a budget tracking system for office operational expenses.

• Stayed under budget for the entire fiscal year.

DUTIES

• Managed office construction projects.

• Selected and managed contractors and vendors.

• Managed the day-to-day operations for the Boulder and Denver offices.

• Utilized Google Suite programs for daily operations.

• Tracked and maintained the budget for office operations.

• Created and updated work plans for projects.

• Provided regular status updates for projects.

• Created documentation and training materials for change implementation.

• Managed small-scale construction projects.

• Coordinated with facility management.

• Selected, coordinated, and supervised vendors.

• Managed food and beverage for daily operations and special functions.

• Hosted events and celebrations.

• Managed security and access control.

• Provided office-wide communication.

Customer Success Advocate

ACCOMPLISHMENTS

• Maintained a 98% customer satisfaction rating.

• Improved customer retention rate.

• Trained 12 colleagues.

DUTIES

• Provided consultative and technical support to increase clients’ knowledge of the software and increase retention rate.

• Utilized ZenDesk to create and manage help request tickets.

• Utilized Jira to track bugs.

• Composed technical help documents and training materials for clients.

• Established policies and procedures for the Advocate team.

Executive Assistant

DUTIES

• Served as the Office of Children, Youth and Families’ first point of contact for citizens, legislators, Governor’s Office, federal, state and county elected officials, and other stakeholders.

• Created, revised, and implemented office policies related to workflow, coverage, correspondence, and timeliness.

• Utilized Google Sheets and Smartsheet to create and update project work plans and schedules.

• Led, managed, and implemented projects.

• Coordinated communications associated with change management to impacted stakeholders.

• Created documentation and training materials for change implementation.

• Informed Office Director and Deputy Director of potential problems internally or externally; provides Directors with updates and recommendations for a successful resolution.

• Recommended and prioritized the Directors for speaking arrangements, functions, meetings, and presentations with private, non-profits, counties, state and federal agencies and other stakeholders or groups regarding various programs and issues.

• Coordinated meetings, prepared agendas, briefings, and support materials for Directors' meetings, presentations, and speaking engagements.

• Made travel arrangements for the Directors

• Updated the tracking database to ensure receipt and accountability of all clearance items, incoming/outgoing correspondence, and requests to ensure a timely response.

• Coordinated with the Executive Management Team regarding the priorities and needs of the Directors.

• Assisted the Directors with recruitment efforts by submitting required human resources forms; reviewing applications and making recommendations; scheduling interviews.

• Staffed committee meetings as requested by preparing agendas and meeting materials; drafting communications to committee members; scheduling meetings; securing meeting locations; taking meeting minutes; set up videoconferences and webinars; and onboarding new committee members.

• Conducted regular meetings with other support staff

Administrative Assistant

DUTIES

• Served as the first point of contact for faculty, staff, and students.

• Enforced compliance of policies and procedures set forth by the department and the University.

• Managed and created work plans for projects.

• Utilized Granite software for database entry, conducting the animal census, and processing cage card requests.

• Researched, implemented, and managed the EMS Room Reservation software

• Create spreadsheets and input data using Microsoft Excel and Microsoft Access.

• Monitored and replenished the inventory of office supplies, laboratory supplies, and laboratory equipment.

• Utilized the CU Marketplace system to purchase items.

• Allocated purchases to the proper cost center and expense types.

• Organized travel plans and itineraries for staff.

• Scheduled departmental events.

• Billed investigative staff for special services and sale of goods.

• Created a system to track employee trainings.

• Delegated assignments to employees and provide assistance and follow-up when necessary.

• Created various standard operating procedures, training manuals, and other instructional literature.